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This project
has produced a unique single package resource which informs
businesses, institutions and organisations about the
requirements and challenges involved in building an online
community, and maintaining safe and effective community
spaces.
Developed by the ABC who has operated online communities
via its official website abc.net.au for
many years, and through the experience of its new media,
legal and training staff, the content of this learning
and assessment resource, Building Communities - Managing
Community Content "So you want to be an Online
Moderator?" has evolved.
Educators are now finding themselves in the new role
of 'moderator' or e-moderator', where their online
tasks and responsibilities require them to manage discussions;
archive, delete and add comments as required.
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Myree Russell
Manager of Accredited Training
Australian Broadcasting Corporation
Download a video overview of the project - QuickTime (10.8Mb)
or MPEG (6.7Mb)
Read transcript (4Kb, rtf)
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This may involve:
- deleting libelous
postings or delete unwanted jokes;
- answering frequently
asked questions;
- editing text or grammar;
- asking questions to promoting
discussion;
- explaining or promoting;
- or acting as the fireman to
take the heat out of a discussion.
But generally speaking,
the education sector operates its online communities
in a controlled environment where it knows its community
members
and where the breaking of its rules and guidelines can
lead
to disciplinary action against the offending party.
In organisations like the ABC, the online community is
not always so tightly controlled, its members may not
always be identifiable to other online community members
or to
the
host organisation. It is the recent experience of managing
these online communities that have highlighted the implications
and challenges for individuals and organisations who
proceed to develop online communities.
In this resource we bring to life a typical scenario
of an organisation which decides to expand its existing
controlled
online community to an open and potentially less controlled
community. The purpose for building the online community
is determined by the organisation's goals and objectives,
the new moderator is appointed and deadlines for rehearsal
and go-live are set. The implications, risks and challenges
are investigated and dealt with, the technical and
operational aspects are trialled, and the communications
begin.
A person using the resource to improve their knowledge
and skills will take on the role of the moderator,
undertaking tasks, answering questions, responding
to communications,
making decisions. Trainers, supervisors or managers
of online
communities are subjected to some additional questions
and tasks along the way.
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There are multiple audiences for this New Practice:
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teachers and trainers who wish to develop their skills
in area of online moderation
- organisations who wish to develop or improve an online
community
- organisations who wish to provide recognised training
in the area of online moderation.
The primary purpose of this resource is as a complete
learning program to satisfy the requirements
of the Unit of Competency CUFPOP01A
'Prepare and participate in an electronic media
activity' from the multimedia qualifications
within the Film,
Television, Radio, Multimedia Training Package.
The decision to incorporate this with the basic
skills and knowledge required to understand
and perform the role of an online moderator serves to
address
what is a lack of existing identified competencies
associated with the building and maintenance
of
online communities and the
competencies associated with
the role and function of the online moderator.
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The project resources available on-line through the links
above, as well as additional video footage, sound and images
have been developed into a multimedia resource of 'new practices'.
This CD-ROM is available and can be ordered through your local
Framework coordinator by completing the online order
form.
Order a New Practices in Flexible Learning CD-ROM. |
