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ROYAL MELBOURNE
INSTITUTE OF TECHNOLOGY (RMIT) Name of contact
Bob Whyte
Position of Contact (i.e. student, teacher designer, librarian etc)
Manager Student Information Services
Contact Details
Phone: 03 9925 4568
URL
www.online.rmit.edu.au
Courses Offered
RMIT offers approximately 630 subjects that range from fully online to having an online component. Student Services Provided/ Accessed Prospective Student
Course Information
Course information is available on the website for prospective
students, who can acquire course details; mode and durations of study; entrance requirements; recognition of prior learning (where applicable); career prospects and course structure.
Information on Administration Details (fees, RCC, enrolment or application procedures etc.)
Students can get assistance from the Office for Prospective Students through e-mail or telephone contact. Faculty e-mails and numbers are on the Faculty Home Pages.
Enrolling Student
Enrolment Process
Students are able to register for online learning, but need to apply either face-to-face or
by mail. This will change to web enrolment from October 2001.
Payment of Fees
There are various methods for the payment of fees including: bank, postal, face-to-face, credit card, and the post office.
Payment will be available over the web in 2002.
Help on Enrolling
This can be gained over the telephone or via e-mail. Help will be available on the web
from October 2001.
Enrolled Student
Orientation to Online learning
Students are encouraged to take a course, RMIT 101, which is not compulsory but introduces them to learning online and the technological aspects of online delivery. There is also a CD available.
Induction and Orientation to Specific Course
This is completed within the individual faculties. There are also University wide orientation functions.
Communication Links (chatrooms, bulletin boards etc.) that are or could be used for SS.
There is an extensive system of communication for the delivery areas.
They have a Learning Hub, which is the system that operates to deliver a wide variety of features to students and staff in the delivery areas. These include forums, chat rooms and news lists. There are possibilities for
use of this system within the student services area.
Administrative Services (changing courses, results, late fees etc.)
Students are able to get access to their marks, timetables and assignment schedules through their own Homepage, which they create and maintain.Student self-service will be available through the Internet from October 2001.
Academic Support and Counselling
Academic support is accessed via the faculties through chat lines, group pages and e-mail. Lecturers can monitor an online student’s participation, contacting that student if necessary.
Counselling and health services are available only face-to-face.
The Library has an extensive database and conducts an online induction program that assists students to access the RMIT library facilities and research online.
IT support and help line
Technical support is available through telephone (9am-9pm) or e-mail. The system tracks jobs and generates a variety of reports
such as the number of students contacting the help-line and the variety of questions they are asking.
This service has been extended to weekends.
Students are also given a CD Online RMIT Orientation, which talks about
connection to the Learning Hub. It also gives case studies of students who are successfully studying online either totally or in mixed mode.
Further Information
Comments
The Learning Hub is the vehicle that carries all the online services from
RMIT. Generic and specific assistance to online students appears to be the responsibility of the lecturer who can refer on or notify the students about the Support and Advisory Services, which are campus based.
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